Our Customer Service

Once you place an order, we will customize your costume by our professional costume designers. Certain costumes and cosplay wigs may take up to 20 business days. Our designers will start working on your costume immediately once the payment is received. There is no way to cancel an order after the order is placed. So please make a decision carefully. If you have any question about a specific product, please don't hesitate to contact us by using our Contact Us Form.

   

Payment:

We currently accept payments from 4 major Credit Cards (MasterCard, AmericanExpress, Visa and Discover), and Paypal.

   

Shipping & Handling:

We offer a flat Expedited Shipping ($19.5 USD) via FeDex, UPS, and DHL
Estimate delivery time: 10-23 business days to major destinations

   

Refund & Exchange Policy

Customer satisfaction is everything for us. If you received a wrong product, you can return the product within 5 workdays from your payment at our cost. We can give you a full refund or change the product at your request after we received the package and confirmed the issue. If you simply change your mind or are not satisfied with the quality, your can still request a refund but please note return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded and there will be a 25% re-listing fee applied. However, if it is because incorrect information has been left by customer or rejection or unclaimed in time; we won’t be responsible for the problem. Please understand that.

Cancellation Policy

If you change your mind, feel free to send us a cancellation request at any time. However the cancellation is only available if your order is not been processed. Once we start working on your order (usually within 24-48 hours after the order is placed), there is no cancellation.

**please note: all final sales, clearance, underwear, footwear, and custom made items are not returnable/refundable.